Privacy Policy

1. Introduction

HOA TurnKey LLC (“we,” “us,” or “our”) operates the HOA TurnKey platform accessible at hoaturnkey.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform. Please read this policy carefully. If you disagree with its terms, please discontinue use of the platform.

2. Information We Collect

We collect information you provide directly, including:

• Account information: name, email address, and password when you register
• Billing information: payment details processed securely through Stripe (we do not store full card numbers)
• Usage data: conversation history, documents generated, and platform interactions
• Community information: HOA names, project details, and other information you enter into the platform

We also collect information automatically:

• Log data: IP address, browser type, pages visited, and timestamps
• Device information: device type, operating system, and browser settings
• Cookies and similar tracking technologies for session management and analytics

3. How We Use Your Information

We use your information to:

• Provide, operate, and maintain the HOA TurnKey platform
• Process your subscription and billing
• Improve and personalize your experience
• Respond to your support requests
• Send transactional emails (account confirmations, billing receipts)
• Comply with legal obligations

We do not sell your personal information to third parties. We do not use your conversation content or generated documents to train AI models.

4. Data Storage and Security

All data is encrypted in transit using TLS and at rest using AES-256 encryption. We store data on secure cloud infrastructure. While we implement industry-standard security measures, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your account data for as long as your account is active. Conversation history and generated documents are retained to provide cross-chat memory features. You may request deletion of your data at any time by contacting us.

6. California Privacy Rights (CCPA)

If you are a California resident, you have the right to:

• Know what personal information we collect and how it is used
• Request deletion of your personal information
• Opt out of the sale of personal information (we do not sell personal information)
• Non-discrimination for exercising your privacy rights

To exercise these rights, contact us.

7. Third-Party Services

We use the following third-party services which have their own privacy policies:

• Payment processing: Stripe
• Authentication: Clerk
• Cloud infrastructure: Vercel and associated providers
• AI model providers for chat functionality

8. Children's Privacy

Our platform is not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the “Last updated” date and, where appropriate, by email notification.

10. Contact Us

For questions about this Privacy Policy or to exercise your privacy rights: