Terms of Service

1. Platform Purpose and Scope

HOA TurnKey ("the Platform") is an AI-powered project guidance tool designed to assist HOA boards, property managers, and association management companies with general project management guidance. The Platform is built on 26 years of real HOA construction and project management experience and is intended for informational and educational purposes only.

The Platform is for general guidance purposes only. It is not a substitute for hiring licensed contractors, engineers, architects, attorneys, or other qualified professionals for your specific project needs.

2. Bid Analysis, Cost Estimates, and Financial Advice

The Platform may organize and compare bid amounts, allowances, alternates, unit prices, and other cost information that you provide. It may identify inconsistencies or questions for bidders, but it does not independently determine a fair market price, create a project-specific cost estimate, or guarantee that a bid is complete or reasonable.

Any examples are illustrative, not quotations or forecasts. Construction costs vary based on location, scope, materials, labor markets, site conditions, and other facts the Platform cannot independently verify. Budget, reserve-funding, and award decisions must be based on current project-specific bids and review by qualified professionals.

3. Not a Substitute for Licensed Professionals

The Platform is not a substitute for and does not replace:

• Licensed general contractors or specialty trade contractors
• Licensed professional engineers (PE) or structural engineers
• Licensed architects
• HOA attorneys or legal counsel
• Certified reserve analysts or reserve study professionals
• Licensed insurance professionals
• Building inspectors or code compliance officers
• Certified public accountants or financial advisors

Users must always engage qualified, licensed professionals for project-specific decisions, inspections, designs, legal matters, and financial planning.

4. No Legal Advice

The Platform does not provide legal advice. While the AI may reference general HOA governance practices, the Davis-Stirling Act, CC&Rs, SB 326, SB 800, or other regulations, this information is for general awareness only. All legal questions, disputes, compliance matters, and contractual issues must be reviewed by a qualified HOA attorney licensed in your jurisdiction.

5. No Professional Engineering Advice

The Platform does not provide professional engineering advice. Any discussion of structural issues, building envelope systems, waterproofing, load-bearing elements, or life safety systems is general guidance only. A licensed professional engineer must be consulted for any structural or safety-related project decisions.

6. Limitation of Liability

HOA TurnKey, its owners, operators, employees, and affiliates shall not be held liable for any damages, losses, costs, expenses, claims, or liabilities arising from or related to:

• Decisions made based on information provided by the Platform
• Project outcomes, delays, cost overruns, or defects
• Contractor performance or non-performance
• Regulatory compliance or non-compliance
• Any financial losses related to HOA projects or assessments
• Inaccuracies, omissions, or errors in AI-generated content
• Reliance on Platform-generated documents without professional review

Users assume all risk associated with using the Platform and are solely responsible for verifying all information, recommendations, and documents with qualified professionals before taking any action.

7. AI-Generated Documents

Documents generated by the Platform (including but not limited to RFPs, scopes of work, bid comparisons, contracts, and compliance checklists) are templates and starting points only. All AI-generated documents must be reviewed, customized, and approved by qualified professionals before use. The Platform does not guarantee the legal enforceability, completeness, accuracy, or suitability of any generated document for any specific purpose.

8. User Responsibilities

By using the Platform, you agree that you will:

• Verify all information and recommendations with qualified professionals
• Obtain competitive bids from licensed contractors for all cost decisions
• Consult an HOA attorney for all legal questions and contract review
• Engage licensed engineers for all structural and safety assessments
• Review all AI-generated documents with appropriate professionals before use
• Not rely solely on the Platform for any project-critical decisions
• Maintain appropriate insurance coverage for all projects
• Comply with all applicable local, state, and federal regulations

9. Data Privacy and Confidentiality

The Platform stores saved conversation text, attachment metadata, project-file extracted text, artifacts, memory facts, usage data, and user profile information to provide the product experience. Files or extracted text submitted for an AI request are processed by the AI and retrieval providers described in the Privacy Policy. Ordinary user project uploads are not added to HOA TurnKey's shared reference corpus. You are responsible for ensuring that any documents you upload do not violate confidentiality agreements or the rights of third parties.

10. Subscription and Billing

Subscription plans are billed monthly or annually as selected. Free trials last 14 days. You may cancel at any time. Refunds are handled on a case-by-case basis. Continued use after the trial period constitutes acceptance of the applicable subscription fees.

11. Changes to Terms

HOA TurnKey may update these Terms as the Platform, its offerings, or applicable requirements change. Minor corrections, formatting changes, and clarifications that do not materially change customer rights or obligations become effective when posted and will be identified by the Last updated date. For material changes, including changes to pricing or billing, cancellation or refunds, liability, dispute terms, customer rights, or data practices, we will provide clear email or in-app notice and require signed-in users to affirmatively accept the new material version before continuing. We will not apply a materially less favorable change retroactively where prohibited by law.

12. Contact

For questions about these Terms of Service, use our Contact form or email support@hoaturnkey.com.